Contact Us

If you would like a call from a professional licensed security advisor to arrange a visit to your premises or for advice on your security needs, please complete the form and we will contact you soon.

Alternatively, you can reach us via the following channels:

Phone (03) 9568 SAFE (7233)

Mobile 0477 SPYPRO (779 776)

Email info@spypro.com.au

Address PO Box 2292 Prahran, Victoria 3181

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Terms & Conditions

Customer and Product Guidelines

Privacy Policy

SpyPro Security Solutions is committed to protecting our customers’ personal information.

SpyPro may collect information during the sales and marketing process which allows us to adequately service our customers. 

We will not sell or distribute customers’ personal information to third parties not associated with SpyPro.

SpyPro complies with National Privacy Principles to ensure that your privacy and the information you provide to us is safeguarded at all times.

Returns and Refunds

Customer satisfaction is our first priority at SpyPro Security Solutions.

If your product is faulty upon receipt or is not as described, we will gladly exchange the product or provide you with a store credit to the same value, minus delivery fees.

Please read product descriptions carefully before purchasing as we do not offer refunds due to change of mind or because you had expectations above the product’s capabilities.

All returns are subject to SpyPro receiving the product back within eight business days of purchase.

Products must be returned with their original packaging and all accompanying instructions and accessories.

All items must be unused and returned in the same condition as supplied. 

We will not accept the return or exchange of items listed below under any circumstances: 

  • Books, CDs and DVDs
  • Test Kits of any description 
  • Computer / Phone USB products
  • Memory Cards
  • Software of any description
  • Products supplied with an activation number

Returns Process

To return an item, please contact us at info@spypro.com.au 

Please include the following information in your email:

  • Your order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like an exchange or store credit. If you wish to exchange the product for a different item, please include the name and item number of the replacement product.

 

Cancellations

If you wish to cancel an order, please do so as soon as possible as cancellation is not an option once the item has been shipped.

 

Warranty

SpyPro Security Solutions’ warranty periods are as follows:

  • Batteries - no warranty
  • Power supplies - 3 months
  • All other items - 12 months (unless specified otherwise) 

Products that have been tampered with or damaged by the customer or any other third party are not covered under warranty. 

Products without a SpyPro purchase receipt will not be accepted.

Products must be returned with all original accessories to assist us in identifying the problem. 

** Please note that all CCTV DIY kits and camera and DVR systems purchased will not be covered under warranty unless installed by a licensed Security Installer Technician. 

A copy of the installation receipt is required as proof for warranty purposes.

Legal Disclaimer

SpyPro Security Solutions is in the business of supplying fact finding products intended for use in the perusal of truth, justice and protection. 

Surveillance products listed on this website are manufactured, supplied and offered for sale lawfully in the state of Victoria, Australia.

SpyPro does not condone the use of the products offered on this site for illegal purposes whatsoever.

It is also the absolute responsibility of the purchaser to ascertain and obey any and all applicable state and federal laws in regards to the legal possession and/or legal use of surveillance products he/she purchases. 

If you are unsure about any legal implications/ramifications regarding the possession or use of any products listed on this site, please consult with your solicitor or a competent authority with specialised knowledge of surveillance devices legislation.

They can assist you in applying the laws to the particular circumstances of your case before you order any merchandise from this website.

By placing an order, the purchaser (you) acknowledges that he/she is of legal age (18 or over) and agrees to use any products purchased from this site in a lawful manner. 

The purchaser assumes all liability resulting from the use, misuse or unlawful use of any of the products obtained from this website.